Effective Date: June 26, 2024

Mossaway (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services or visit our website, www.mossaway.co.uk.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, address, email address, and phone numbers.
• Payment Information: Credit or debit card details.
• Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our services.
• To process your orders and manage payments.
• To manage our relationship with you, including notifying you of changes to our services or policies.
• To administer and protect our business and this website.
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
• To make suggestions and recommendations to you about goods or services that may be of interest to you.

3. Legal Basis for Processing

We will process your personal data only when we have a lawful basis to do so. This may include:

• When you have given consent.
• When it is necessary for the performance of a contract with you.
• When it is necessary for compliance with a legal obligation.
• When it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with selected third parties, including:

• Business partners, suppliers, and subcontractors for the performance of any contract we enter into with you.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
• Analytics and search engine providers that assist us in the improvement and optimization of our website.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe

  is incomplete.

  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing:

    You have the right to object to our processing of your personal data, under certain conditions.

    • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

    If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact information provided below.

    8. Cookies

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

    9. Third-Party Links

    Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

    11. Contact Us

    If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

    Mossaway
    7 Queen Street
    Eckington
    Sheffield
    S21 4FD
    Phone: 01246 433853 / 07979 407138
    Email: enquiries@mossaway.co.uk
    Website: www.mossaway.co.uk

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    Thank you for taking the time to read our Privacy Policy. We are committed to protecting your personal data and ensuring your privacy is respected.